Biopura.com.au

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Privacy Policy

Effective Date: 14 January 2026

1. Introduction

BioPura Labs respects your privacy and is committed to protecting personal information. This Privacy Policy explains how information is collected, used, stored, and disclosed when you visit our website, place an order, or contact us.

By accessing our website or using our services, you acknowledge and agree to the practices described in this Policy.

2. Information We Collect

We may collect the following categories of information:

Contact Information
Name, email address, and other contact details you provide when placing an order or submitting an enquiry.

Order & Transaction Information
Details related to purchases, order history, and transaction records. Payment information is processed securely by third-party providers; BioPura Labs does not store full payment card details.

Communications
Information you provide when contacting us, including emails, contact form submissions, and documentation requests.

Technical & Usage Information
Information such as IP address, browser type, device information, pages viewed, and referral data collected through cookies and analytics tools.

BioPura Labs does not intentionally collect sensitive personal data.

3. How Information Is Collected

Information is collected:

  • Directly from you when you place orders or contact us
  • Automatically through cookies and analytics technologies
  • From third-party service providers as required to fulfil orders or operate the website

4. How We Use Information

Personal information is used to:

  • Process and fulfil orders
  • Provide order confirmations, updates, and support
  • Respond to enquiries and documentation requests
  • Improve website performance and functionality
  • Detect fraud and maintain security
  • Comply with legal or regulatory obligations

BioPura Labs does not use personal information for automated decision-making or profiling.

5. Cookies and Analytics

Our website uses cookies necessary for core functionality and performance analytics. You can control cookie preferences through your browser settings. Third-party analytics providers may place cookies in accordance with their own privacy policies.

6. Information Sharing

Personal information may be shared with:

  • Payment processors and logistics providers
  • Website hosting and technical service providers
  • Authorities where legally required

BioPura Labs does not sell personal information to third parties.

7. Data Security

Reasonable technical and organisational safeguards are implemented to protect personal information. While we take appropriate measures, no method of transmission over the internet is completely secure.

8. Data Retention

Personal information is retained only as long as necessary for operational, legal, or compliance purposes. When no longer required, data is securely deleted or anonymised.

9. Your Rights

Depending on applicable laws, you may have the right to:

  • Access personal information held about you
  • Request corrections
  • Request deletion (subject to legal obligations)

Requests can be made by contacting us. We respond within a reasonable timeframe.

10. International Data Transfers

Some service providers may be located outside your country. Where applicable, appropriate safeguards are used to protect personal information transferred internationally.

11. Minors

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

12. Changes to This Policy

This Privacy Policy may be updated from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the revised policy.

13. Contact

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Email: support@biopura.co